1. What should I do if my password has expired?

If your password for account activation or card application has expired, you can easily reset it yourself.

2. How do I request a new password?

1. Go to the login screen of the Gaiyo Portal (my.gaiyo.com).
2. Click on “Forgot your password?”.
3. Enter your business email address.
4. You will immediately receive an email with a temporary login token.

3. How do I use the login token?

• The login token gives you 20 minutes to set a new password.
• Important: keep the browser tab in which you requested the login token open.
• Enter the login token you received immediately and set a new password.

4. What if it doesn’t work?

• Request a new token by clicking on “Forgot your password?” again.
• Check that you are using the correct email address (the email address registered with Gaiyo by your employer).
• Still not working? Contact the Gaiyo Service Desk at:
  • 0900-6624649
  • business-support@gaiyo.com

In short: if your password has expired, you can reset it via “Forgot your password?” in the Portal. With the temporary token, you have 20 minutes to set a new password.